federated car care code of ethics

---

The Federated Car Care Center Program is a nationwide network of independently-owned repair facilities. Federated Car Care Centers can take care of all of your preventative maintenance and repair needs, both import and domestic, older and newer. You can trust your car to the Federated Car Care Professional who is conveniently located and provides exemplary service at competitive prices.

As a Federated Car Care Center, Nault Auto Care LLC employs only highly qualified, ASE certified technicians and installs only brand name, quality parts that meet or exceed OE specifications. Our technicians are well trained in the latest repair and diagnostic procedures and we maintain state-of-the-art equipment to diagnose your vehicle.  All Federated Car Care Centers abide by the same high standards, which is why we chose to be a Federated Car Care Professional shop!

Federated Car Care Code of Ethics:

• Perform high quality diagnostic and repair service as a fair price, using quality Federated parts
• Employ ASE technicians
• Be dedicated to customer satisfaction
• Exercise reasonable care with the customer’s property while it is in the shop’s possession
• Obtain prior authorization and provide a price estimate for work performed
• Provide a system for fair settlement of customer complaints should they occur
• Maintain the high professional standards of the automotive service profession
• Uphold the integrity of all members of the Federated Car Care program

Parts installed by any Federated Car Care shop come with a 180 Day Roadside Assistance Guarantee at any federated Car Care Center.  The Federated Roadside Assistance benefit will be provided to you at no charge by the repair facility that performs a particular service on your vehicle.  You will be reimbursed for covered services up to a maximum of $75.00 per occurrence. Please call Roadside Assistance for additional details (800) 351-8438, 24 hours a day, 7 days a week, 365 days a year.

Eligible Roadside Assistance Services Include:

• Towing
• Jump Start
• Lock Out Service
• Flat Tire Changing Assistance
• Fuel, Oil, Fluid, and Water Delivery Service

Federated Car Care Center history:

In 1929, when our country was entering the great depression, Blair Coiner founded his company with high hopes, perseverance and determination. He started by selling auto parts to car dealers, service stations and garages. A Model T 1-ton truck ran a sales route from Winchester, VA into North Carolina, “rendering dealer service of the highest character at all times.”

In 1933, the company offered “door-to-door” service with a fleet of 6 specially constructed trucks that carried hundreds of parts and offered mobile machine shop services. Our salesmen traveled delivery routes that kept them out for up to a week at a time, servicing remote rural areas where replacement parts were hard to come by.

By 1941, the company had grown to 18 employees and serviced approximately 800 “wholesale only” accounts. Training and education were extremely important, even then, to providing quality service. Employees and customers loaded onto buses for trips to manufacturer’s facilities for up-to-date training.

After growing to 60 stores and 300 employees, Coiner Parts changed its name to Fisher Auto Parts in 1983. Art Fisher continued the company’s dedication to providing the professional installer with quality service that was second to none. Giving our customers name brand parts at competitive prices and the fastest, most accurate delivery service available was, and still is, the focus of Fisher Auto Parts.

And now, over 85 years later, Fisher Auto Parts is still dedicated to the professional technician. Bo Fisher, Mr. Coiner’s grandson and C.E.O. of Fisher Auto Parts, continues the commitment to “rendering dealer service of the highest character at all times. Our goal is to provide customers the best overall value in the automotive aftermarket.”

We strive to serve our customers by:

• Exceeding expectations in value, quality and service
• Offering fast, dependable delivery service
• Providing quality name brand parts at affordable prices
• Saving customers money by saving them time through express delivery
• Pleasing each customer with service they deserve
• Providing employees with the opportunity to advance and treating them with respect

The Automotive Aftermarket has seen many changes since 1929, but our commitment to the professional installer has remained constant throughout. When time counts, professional technicians count on Federated Auto Parts.